Terms of service

Terms and Conditions

Last updated: [DATE]

This is a general-purpose template for a UK food delivery/takeaway website. It is not a substitute for legal advice. Please have a solicitor or qualified adviser review it before publishing, especially the sections on liability, allergens, and refunds, to make sure it fits your exact business setup.

Welcome to Cheezious Pizza ("we", "us", "our"). These Terms and Conditions govern your use of our website [WEBSITE URL] (the "Site") and your orders for food and drink from us, whether for delivery or collection. By placing an order or using our Site, you agree to be bound by these Terms.

1. About Us

Cheezious Pizza is operated by [LEGAL BUSINESS NAME], a [sole trader / partnership / company registered in England and Wales under company number [COMPANY NUMBER]], with its registered/trading address at [FULL ADDRESS].

Contact email: [EMAIL]
Contact phone: [PHONE NUMBER]
VAT number (if applicable): [VAT NUMBER]

2. Placing an Order

2.1 Orders can be placed through our Site, by phone, or via third-party platforms (e.g. Just Eat, Uber Eats, Deliveroo), where separate terms from that platform may also apply.

2.2 When you place an order, you are making an offer to purchase goods from us. A contract is only formed once we accept your order, which we confirm by [email/SMS/in-app confirmation]. We reserve the right to refuse or cancel any order at our discretion, including where an item is unavailable, the delivery address is outside our delivery area, or we suspect fraudulent activity.

2.3 You must provide accurate delivery details and contact information. We are not responsible for delayed or failed delivery caused by incorrect information provided at checkout.

2.4 A minimum order value of [£X] may apply for delivery orders.

3. Prices and Payment

3.1 All prices are shown in GBP (£) and include VAT where applicable.

3.2 We accept the following payment methods: [cash on delivery / card / Apple Pay / Google Pay / online payment]. Payment is taken at the time of order unless otherwise stated.

3.3 We make reasonable efforts to ensure prices on the Site are accurate, but errors may occasionally occur. If we discover a pricing error after you've ordered, we will contact you before proceeding and give you the option to reconfirm at the correct price or cancel for a full refund.

3.4 Delivery charges (if any) will be clearly shown at checkout before you confirm your order.

4. Delivery and Collection

4.1 We deliver to the postcodes/areas listed on our Site. Estimated delivery times are given in good faith but are not guaranteed, and may be affected by weather, traffic, order volume, or circumstances outside our control.

4.2 For collection orders, please arrive at the time confirmed in your order. Orders not collected within [X minutes] of the confirmed time may be cancelled, and we reserve the right to charge for uncollected orders at our discretion.

4.3 You are responsible for being available to receive your delivery at the address provided. If you are unavailable and we are unable to complete delivery, we may charge for redelivery or treat the order as cancelled without refund, depending on the circumstances.

5. Cancellations and Refunds

5.1 Because food is a perishable item prepared to order, once we have begun preparing your order it generally cannot be cancelled. If you wish to cancel, please contact us immediately at [PHONE NUMBER] and we will do our best to accommodate this before preparation begins.

5.2 Under the Consumer Contracts Regulations 2013, the standard 14-day "cooling off" right to cancel does not apply to orders for food and drink that are made to order and delivered promptly, as these are goods that are perishable or liable to deteriorate rapidly.

5.3 If your order arrives incorrect, incomplete, of unsatisfactory quality, or significantly delayed without reasonable explanation, please contact us within [X hours] of delivery with details (and photos, where relevant) at [EMAIL/PHONE]. We will investigate and, where appropriate, offer a replacement, partial refund, or full refund at our discretion.

5.4 Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

6. Allergens and Dietary Information

6.1 We take food allergies and intolerances seriously. Allergen information for our menu items is available [on our Site / on request / in-store] in line with our obligations under the Food Information Regulations 2014 (Natasha's Law).

6.2 Our kitchen handles nuts, gluten, dairy, and other common allergens. While we take care to avoid cross-contamination, we cannot guarantee that any item is completely free from traces of allergens.

6.3 If you have a food allergy or intolerance, please tell us before ordering by contacting [PHONE NUMBER/EMAIL], and always check product information before consuming. We cannot be held responsible for allergic reactions where accurate allergy information was not provided to us at the time of ordering.

7. Age Restrictions

7.1 You must be at least 18 years old to place an order on our Site.

7.2 If your order includes age-restricted products (e.g. alcohol), we may require proof of age (ID) on delivery or collection, and we reserve the right to refuse to hand over such items if age cannot be verified, without refund for that item.

8. Website Use

8.1 You agree to use our Site only for lawful purposes and not to misuse it, including attempting unauthorised access, introducing malicious code, or using automated systems to scrape or place orders without our consent.

8.2 We make reasonable efforts to keep our Site accurate and available but do not guarantee it will be error-free, uninterrupted, or secure at all times.

9. Intellectual Property

All content on this Site — including our name, logo, menu descriptions, photographs, and design — is owned by or licensed to Cheezious Pizza and may not be copied, reproduced, or used without our prior written permission.

10. Limitation of Liability

10.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

10.2 Subject to clause 10.1, our total liability to you arising out of or in connection with any order shall not exceed the total value of that order.

10.3 We are not liable for any indirect or consequential loss arising from your use of the Site or your order.

11. Complaints

If you're unhappy with your order or our service, please contact us at [EMAIL/PHONE] and we will do our best to resolve the issue promptly.

12. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our Site or placing further orders after changes are posted constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.